Privacy Policy

FSL Shop Easy
Last updated: 17 September 2026

1. Who we are

FSL SHOP EASY DWC-LLC DUBAI BRANCH ("Shop Easy", "we", "us") provides inventory and warehouse management, order processing, fulfillment, shipping, returns, and payment collection and remittance support. This policy covers our website, services, and authorized sales-channel integrations, including Shopify.

We determine how information supplied directly for website enquiries and business communications is used. For merchant customer information handled to deliver contracted services, we process it on the merchant's instructions. Merchants remain responsible for their own privacy notices and lawful instructions. Shopify and other independent platforms have their own privacy policies.

2. Information we collect

We receive information directly from you, from merchants, and through authorized connected-platform APIs. Depending on enabled services and permissions, this includes:

• Customer names, identifiers, email addresses, phone numbers, and shipping or delivery addresses.
• Order identifiers, purchased items, quantities, values, order status, fulfillment and tracking details, shipping instructions, and returns information.
• Product identifiers, SKUs, inventory quantities, availability, and stock locations.
• Payment, refund, collection, and remittance status relevant to the service. Payment status does not mean full card numbers or card security codes.
• Store identifiers and domains, business contact details, connection settings, authorization credentials, and operational synchronization or error records.

The website contact form collects your name, email, phone number, and message; the mailing-list form collects your email. Do not include passwords, full card details, or unnecessary sensitive information in messages.

3. How we use information

We use information to respond to enquiries, administer business relationships and mailing-list requests, connect authorized stores, synchronize orders and inventory, process and deliver orders, manage returns, reconcile relevant payment status, troubleshoot services, and meet legal obligations.

Where applicable, processing relies on consent, requested pre-contractual steps, contractual obligations, legitimate interests in support and service security, or legal obligations. Merchant customer processing depends on the merchant's lawful instructions. Installing an integration does not itself establish consent from individual customers.

Customer contact details supplied for fulfillment should not be treated as permission for unrelated marketing. You may withdraw a mailing-list request or marketing consent by emailing us.

4. Hosting and sharing

Our service data is hosted using Amazon Web Services (AWS). Relevant information is exchanged with authorized connected platforms such as Shopify to deliver requested integration services.

Depending on the merchant's selected services, relevant information may be provided to authorized personnel, infrastructure providers, warehouses, fulfillment partners, carriers, and returns or remittance providers involved in completing those services. Information may also be disclosed to comply with law or establish or defend legal rights.

We are established in Dubai, United Arab Emirates, and provide cross-border services. Information may be processed outside your country where hosting, support, or fulfillment services are provided. International transfers are subject to applicable data-protection requirements. For information about processing locations and safeguards relevant to your services, contact us using the privacy email below.

5. Retention and deletion

Our normal retention period is a minimum of one year from collection, subject to valid deletion requests and requirements for earlier deletion under applicable law or platform obligations. Information may be retained longer where needed to complete services, maintain required business records, meet legal obligations, or resolve disputes. Continued retention must relate to a specific need.

To request deletion, email shopeasy@freightsystems.com. Requests are subject to appropriate identity verification and applicable legal exceptions. The one-year period does not override a valid requirement to delete sooner. If records must be retained, we will explain the reason and applicable restrictions when responding to your request.

Disconnecting a store or uninstalling an integration does not automatically erase every existing service record. Retained information, including backup copies, remains subject to valid privacy requests, applicable Shopify deletion requirements, and justified legal retention. Contact us for the retention and deletion arrangements applicable to your records.

6. Privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction, or portability, object to certain processing, withdraw consent, and complain to the relevant supervisory authority. Contact the email below. We may verify your identity and coordinate with the merchant responsible for the records.

For a Shopify purchase or another merchant's store, you may contact the merchant or us directly. Identify the relevant store and request without providing unnecessary sensitive information. We will respond within applicable legal time limits and explain any permitted extension or refusal.

7. Security, cookies, and external resources

Information should be accessible only to authorized persons who need it for their role. Do not disclose store passwords or access credentials in support messages. Electronic transmission and storage are not entirely free of risk.

The website uses cookies for form security and submission-confirmation messages. It loads Bootstrap, Font Awesome, and Google Fonts from external providers, which can receive your IP address and browser information. The current website has no advertising or analytics tracking scripts. Future optional tracking will need appropriate disclosure and consent where required. External websites have their own privacy notices.

8. Updates

We may update this notice as services and data practices change. The current version and updated date will appear here. Material changes should be communicated where required and any necessary consent or authorization obtained before new uses begin.

9. Contact us

For privacy questions, access, correction, or deletion requests: